I use ANZ goMobile to manage my finances and make payments locally or overseas. At one point, I mistakenly typed the small letter “L” instead of the capital letter “I” ending up paying a fee to change the account name. The ANZ did not bother notifying me of such an issue until the person I needed to pay contacted me.
The frustration and stress were beyond my limit as I couldn’t believe a simple mistake could cause me a fee and waste time and effort to call back and forth with ANZ customer support.
To improve the user experience, we must be aware of similar letters when selecting a font family for the input fields. Below are some examples of similar and related letters that can confuse users.
- i vs l vs 1
- O vs 0
- rn vs m
- cl vs d
In this video, I will show you a couple of screenshots where the typo mistake happened and the UI design solution.
