Piano Spark Method utilises WordPress LearnDash plugin in its online piano courses. We received an urgent email on Sunday, 10 PM, as our client noticed the missing “Take this course” button. The button is crucial for their paid membership, as students can’t start the course, which can lead to abandonment or, worse, unsubscribing and loss of revenue to our client.
Below is a screenshot of the original LearnDash course page
Problem
The button is missing on each Course page. Here’s the Getting Started course page
Despite of configuring the button URL and course price in the LearnDash admin settings.
"WordPress LearnDash support team denies the plugin issue and held our website developer accountable."
Actions taken by our WordPress Developer
- We created a backup copy of the live site followed by setting up a staging site. The staging site allows us to test bugs without affecting the live site.
- We checked the content to see if any recent changes were causing an issue with the Take this Course button.
- It could be a recent update to the WordPress theme causing the issue, but we found it was not the case.
- We turned on and off the WordPress Elementor plugin to see if it was causing the LearnDash plugin issue, and we found nothing.
- We then checked the LearnDash website and read through the plugin patch update to see if anything could affect the missing button.
- We then examined whether the issue is related to the add-on plugin The Groups Plus by LearnDash because LearnDash is responsible for populating the content. We assumed the plugin was causing the issue and confirmed it was the case.
Solution
After thorough investigation, our WordPress developer identified the root cause: a discrepancy with the LearnDash add-on plugin. Upon contacting WordPress LearnDash support and outlining our troubleshooting efforts, they acknowledged and resolved the issue through plugin updates.
This collaboration proved fruitful, leveraging their expertise to ensure a lasting solution and uninterrupted functionality for Piano Spark Method’s courses.